Get in Touch With Us
Got a question about a sweepstakes casino, spotted something on the site that needs a second look, or want to suggest a platform we should review? This page covers how to reach the Playermall.com team and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. Write to us at [email protected] and, if you can, mention which platform or page your message relates to — it helps us route your question to the right person and get you a useful answer faster.
What You Can Get in Touch About
- Questions about how sweepstakes casinos work — including the Gold Coins and Sweepstakes Coins model, how prize redemption works, or why availability differs from state to state.
- Corrections — welcome offers, redemption thresholds, eligible states, and terms at sweepstakes casinos change often. If something we've published looks out of date, tell us and we'll check it.
- Site suggestions — if there's a platform you think belongs on our list, or a topic you'd like us to cover in more depth, we're happy to hear it.
- Partnership or editorial enquiries — if you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about play — if you or someone you know is struggling to keep gaming in check, let us know in your message and we'll point you toward appropriate support resources.
What to Include for a Faster Reply
A short, specific message gets answered faster than a general one. If your enquiry involves a particular operator or offer — say, a welcome bonus, a redemption delay, or a state-eligibility question — include the name of the platform and a brief description of what you experienced or noticed. We can't intervene in disputes between you and an operator, but we can look into whether our own information about that operator is accurate and update it if needed.
What We Can't Help With
We're an independent review and comparison site, not the operator of any sweepstakes casino. That means we can't process redemptions, verify your identity on a platform, access your account, or resolve billing issues on an operator's behalf. For anything account-specific — including redemption status, identity verification, or a payment that hasn't arrived — the operator's own support team is who can actually look into it and make changes. Our reviews of the offers featured on this page, including non-GamStop casino options for readers researching alternatives outside standard UK self-exclusion schemes, are there to help you compare platforms before you sign up, not to substitute for an operator's customer service.
What Happens After You Write to Us
Every message is read by a real person on our team — we don't rely on automated replies to stand in for an actual answer. Our usual response window is a couple of working days, though it can run longer during busier periods. If your question needs input from more than one person on the team, we'll let you know that a fuller answer is on the way rather than leave you waiting without a word.
A Note on Accuracy
Details around sweepstakes casinos — welcome offers, eligible states, redemption minimums, verification steps — shift regularly, and laws governing this model vary by state and continue to change. We do our best to keep our coverage current, but reader corrections genuinely help us catch things faster than we would on our own. If something on this site doesn't match what you've seen on an operator's own terms page, we'd rather hear about it than have it sit uncorrected.